Terms and Conditions of Sale


These Terms and Conditions of Sale are subject to Belgian law.


The website www.thisgreen.be is an e-commerce website. It is published by the company HAIRBORIST BVBA and registered at the Crossroads Bank of Enterprises under the number BE0898695003. Its registered office is located at Steenovenstraat 54, 8760 Meulebeke, Belgium.


1. Availability and applicability

The General Terms and Conditions of Sale are directly available to the buyer on the seller’s internet site. The General Terms and Conditions of Sale pertain to the buyer who, by ticking a checkbox provided for this purpose, acknowledges having read and accepted them before placing a purchase order.

2. Purpose

The General Terms and Conditions of Sale apply only to the online sale of This Green products on the freely accessible www.thisgreen.be, hereafter referred to as the Website.

The validation of a purchase order by way of its confirmation constitutes the acceptance by the buyer of the General Terms and Conditions of Sale in force on the day of the purchase order, and whose preservation and reproduction are safeguarded by This Green.

3. Contractual clauses

The invalidity of a contractual clause does not lead to the invalidity of the General Terms and Conditions of Sale. The temporary or permanent non-application of one or more provisions of the General Terms and Conditions of Sale by This Green does not warrant the waiving of any other provisions of the General Terms and Conditions, which will remain in force.

4. Scope of application

The General Terms and Conditions of Sale exclusively apply to the online sale of This Green products to customer buyers and constitute a contractual document that binds the parties after a purchase order, to the exclusion of all other documents, brochures, catalogs, photographs or products, which have only an indicative value.

The General Terms and Conditions of Sale apply only to the products supplied to customer buyers in Belgium and/or in a member state of the European Union.

5. Modification

The General Terms and Conditions of Sale were updated on September 12, 2022.

This Green reserves the right to modify its General Terms and Conditions of Sale at any time.

In case of modification of the General Terms and Conditions of Sale, the General Terms and Conditions of Sale in force at the date of purchase will apply, a copy of which can be provided to the customer at their request.


1. Selling prices

Selling prices for each product listed in the digital catalog are indicated in Euros and are inclusive of all taxes including VAT, but excluding the costs of shipping and delivery which are clearly stated before order confirmation and shall be invoiced additionally.

The selling price of a product does not include the cost of shipping and delivery, which are charged in addition to the selling price.

The total amount due by the customer is clearly stated on the purchase order confirmation page.

The selling price of a product is the one in force on the day of the completion of the purchase order.

In case of promotional pricing, This Green vows to apply said promotional price to any purchase order placed during the promotion period.

2. Price changes

This Green reserves the right to change its prices at any time but guarantees the buyer the application of the price in effect on the day of the purchase order.

3. Additional costs

The costs of transport, delivery and shipping, of which the buyer will have been informed before completing a purchase order, will be indicated on the order form. Any additional costs in regard to transport, delivery and shipping will be borne by the seller.


1. Characteristics

The products for sale as listed in the catalog published on the Website are subject to a description detailing their essential characteristics.

These photographs, graphics and descriptions of the products for sale do not constitute a contractual obligation or document.

2. Product use

Some of the products offered on the Website may be very concentrated, powerful and dangerous if misused – especially essential oils. This Green provides customers with the necessary information for the safe and proper use of these products. Resellers interested in the products distributed by This Green are invited to contact us by email at [email protected]

The information provided on essential oils does not include medical information. Any therapeutic use of essential oils must be supervised by a qualified health professional.

This Green cannot be held responsible for any damage caused by misuse of products sold on its website or by failure to follow the proper directions for use.

In addition, This Geen offers customers recipes for tailored formulas of plant dye using the ingredients available on the Website. To this end, This Green reminds customers that the promotion of cosmetic products is governed by the provisions of the Cosmetic Regulations and the Public Health Code and that any customer wishing to prepare recipes with the intention of promoting them must comply with these regulations.

3. Compliance

All products sold comply with current health and safety regulations, fair trade practices and customer protection laws in force at the time they are placed on the market. Likewise, all products sold comply with the requirements of Belgian legislation in force at the time they are placed on the market.

4. Availability of stock

Products are offered and delivered within the limits of available stock.

Where products are totally or partially unavailable after a purchase order is placed, This Green will immediately inform the buyer and may offer a product of equivalent quality and price or, for lack of such an alternative, issue a voucher with the amount of the purchase order to be used for any future order.

In the event of a dispute relating to the order issued by the buyer, This Green will refund the amount paid within 5 working days.

Apart from refunds due to the unavailability of a product, This Green is not required to pay any compensation for order purchase termination, unless the breach of contract is personally attributable.

5. Reselling products

The products sold on the Website cannot be repackaged and resold without the written consent of This Green.

ARTICLE 5: Promotions

1. Location

Online promotional sales offered on the Website are reserved for customers residing in Belgium and/or in a member state of the European Union and for deliveries in these same zones.

2. Duration

Online promotional sales offered on the Website are valid, without specification of duration, as long as the products appear in the digital catalog and within the limits of available stock.

3. Acceptance

The acceptance of the promotional sale by the buyer is validated by the confirmation of the order.


1. Steps to conclude a contract

To place an order, the buyer must, after having filled his virtual shopping cart with the selected products and desired quantities, click on the “Order” button and provide the required information for delivery and payment.

Before clicking on the “Confirm order” button, the buyer can check the details and total price of their order and return to the previous pages to correct possible errors or modify the order.

Confirmation of the order implies acceptance of the General Terms and Conditions of Sale and binds both parties to a contractual obligation.

This Green will send the buyer an email as soon as possible to confirm the receipt of the order and its payment.

2. Order confirmation

This Green reserves the right to refuse any order for any justified reasons and, in particular, where the quantities ordered are abnormally high for consumer buyers. This Green may also refuse or delay the processing of an order where there is any suspicion of fraud, including identity theft and payment fraud.

3. Order modification

Any change in the order by the buyer after confirmation and validation of the order is subject to acceptance by This Green.

This Green reserves the right to make changes to the product ordered according to technical developments.


1. Payment

Payment is due in full upon confirmation of the order. Payment is completed immediately after the purchase order confirmation by credit card.

2. Security

The Website www.thisgreen.be is equipped with an online payment security system that encrypts the buyer’s banking details through the secure server of the electronic payment platform. At no time will This Green have access to the buyer’s banking details.


“Delivery” means the transfer of physical possession of goods to the buyer.

1. Shipment

Under normal circumstances, This Green processes orders as soon as possible from Mondays to Fridays, excluding public holidays. This Green strives to ship orders within two working days after the confirmation and validation of the purchase order and within the limits of available stock.

2. Delivery time

Processed orders are given to Bpost or UPS, at the customer’s choice, for delivery within 2 to 3 days in Belgium, within 3 to 5 days in France, Luxembourg and the Netherlands, and within 1 week for other member countries of the European Union.

For orders to overseas France and other countries, delivery times and prices may vary according to the region or country of delivery. For more information, contact us at [email protected]

This Green cannot be held responsible for buyers that fall outside the scope of delivery.

To facilitate delivery by the carrier, the buyer agrees to provide any necessary information to allow for delivery: a visible name on the letterbox, digital code access, telephone number, etc.

In case of a delay in delivery of more than 7 working days, the buyer must notify This Green’s customer service, who will then take the necessary and appropriate measures.

3. Place of delivery

The products are delivered to the address specified by the buyer on the purchase order form.

4. Product compliance

If the product does not conform to the purchase order, the buyer must notify This Green as soon as possible to either claim a replacement order or cancel the purchase order via the following contact form: https://thisgreen.be/en/shop/my-account/return/

5. Transfer of ownership

The ownership of the product passes from the seller to the buyer as of the date of delivery indicated on the purchase order form, except in cases where the full payment of the purchase price has not been received at the time of the order.


The buyer has a period of fourteen calendar days from the day of delivery to issue a return, exchange or refund request. All costs of return shipping are at the buyer’s expense.

The right of withdrawal can be exercised by contacting customer service via email at [email protected]. The customer will immediately receive written confirmation of receipt of the revocation.

Returned products must be in the original condition and complete. Opened or damaged products will not be taken back.

In case of withdrawal, This Green will refund all payments by crediting the buyer’s credit card.

This Green may defer the refund until the products have been received and verified.


1. Conclusion

The sales contract is concluded at the completion and confirmation of the purchase order by the buyer.

2. Archiving and proof

Transactions, order forms and invoices are archived on a trusted and durable carrier so as to preserve a faithful and lasting copy. These transactions, order forms and invoices can be presented as proof of the contract.


This Green cannot be held liable for damages resulting from the misuse of its products.

Where a dispute arises, the buyer must contact the company’s customer service by email to try and resolve the dispute informally.

Where a written complaint cannot be resolved by our customer service, the European Commission has set up an Online Dispute Resolution platform that can be accessed at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

If the dispute cannot be resolved through this mediation, the dispute will be brought before the competent Belgian courts.